FAQ

We offer ground, 2nd day air, and overnight shipping methods for US customers. All orders are shipped within one business day of your confirmed order.

For International customers, we offer standard and expedited services. Standard shipping takes between 10-15 business days, while expedited shipping typically takes between 3-5 business days from when your order ships.

Most domestic orders arrive within 3-5 business days with standard ground services. International orders take between three and 15 business days depending on the shipping method you choose at checkout.

Yes, we ship to most countries. Please add your desired products to the cart and proceed to checkout to see your purchase and shipping options.

We accept all major credit cards, as well as PayPal, Google Pay, and Shop Pay.

Yes, as long as they have the Visa or MasterCard logo.

Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.

We charge sales tax only in the state of Nevada.

If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begins processing, we can no longer make changes or cancel it.

Since most orders are custom we do not accept returns unless it is a mistake on our part. We also have an inspection period of 7 days for any products that might be damaged upon delivery. Please contact us within this timeframe to address any issues.

We are standing by to help you. Please reach out by phone at 1-800-123-4567 or contact us by email at support@9thislandimaging.com. We are available seven days a week to help you.

Most refunds are processed within seven business days of receiving the merchandise back to our warehouse. This timeframe can vary depending on your bank's policies.